Last updated: 7 November 2026

Terms and conditions

These terms govern the use of the SafeBrok Longevity website and app (including Lifestyle, Longevity Center, the centres and the simulators) and the purchase of memberships, programmes and stays. By using the site or purchasing you accept these terms.

What we offer

• Lifestyle (nutrition, sport, mental health and travel): free content and habit tools. They are indicative and do not replace a consultation with a health professional.
• Longevity Center and resorts: initial check-up, annual memberships, programmes and stays. Each therapy is prescribed after an assessment and under the supervision of our medical team.
• Simulators: indicative simulators and plans for finance, real estate, longevity and insurance. They are not personalised financial, legal or medical advice until a SafeBrok advisor confirms it with you.

Prices and payments

Prices are shown in USD, MXN or EUR depending on the currency you choose; the final amount and billing currency are confirmed in writing before you pay. You can pay by card (Mercado Pago, or Stripe when available), by bank transfer or with a payment link sent by your advisor. Annual memberships may be paid with an initial fee and monthly instalments; the payment schedule is set out in your proposal.

A deposit reserves your place or date. If you do not complete payment within the period stated in your proposal, the booking is released and the deposit refunded unless otherwise stated in writing.

Cancellations and refunds

• Resort stays and programmes: free cancellation up to 7 days before arrival; after that the deposit is retained. You may change the date once free of charge, subject to availability.
• Memberships and check-up: 14-day withdrawal period from payment if the service has not started. Once started, the part already delivered is deducted.

Health and safety

You must tell us about illnesses, pregnancy, medication or implants before any therapy. The medical team may advise against or adapt a treatment; in that case we offer an alternative or a refund of what has not been delivered. In an emergency, call your country’s emergency services.

Your account and client area

You sign in with Google or your email. You are responsible for keeping your access confidential. SafeBrok advisors access their area with their corporate email and only see information about their own team according to the company organisation.

Intellectual property

Texts, design, videos, courses and trademarks (SafeBrok, SafeBrok Longevity, Kapitalizer) belong to SafeBrok or its licensors. You may use them for personal use; copying, reselling or using them commercially without written permission is not allowed.

Liability

We do our best to keep the site error-free but do not guarantee uninterrupted availability. We are not liable for decisions taken solely on the indicative information of the site, Ana AI or the simulators. Nothing in these terms limits your statutory consumer rights.

Governing law and complaints

For services provided in Mexico, Mexican law applies and you may contact PROFECO. For customers resident in the European Union, the consumer protection rules of their country of residence and the European online dispute resolution platform apply. Before any claim, write to [email protected]: we reply within 10 working days.

Changes

We may update these terms; the new version will be published here with its date. Changes do not affect purchases already paid.

Related: Privacy notice · Cookie policy.