Last updated: 7 November 2026
Privacy notice
This notice explains how SafeBrok Longevity handles the personal data you share with us on this website, on its center pages, at Longevity Center and when talking to Ana AI, in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, LFPDPPP) and its regulations and, for residents of the European Union, with the General Data Protection Regulation (GDPR).
Who is the data controller
The data controller is SafeBrok, part of the SafeBrok group, with address at Torre Cuarzo, Paseo de la Reforma 26, 33rd floor, Mexico City. For any privacy matter write to [email protected]. If you live in the European Union, the controller is the SafeBrok group company established in the EU that provides your service, with the same contact.
What data we collect
- Identification and contact: name, phone, WhatsApp and email.
- From your request: center, clinic, program, dates, format and appointment time.
- About your wellbeing habits and goals that you select in “Create your plan” (age, sleep, activity, diet, stress). This data may be considered sensitive; we only use it if you give your express consent using the checkbox on the form.
- Payment: if you purchase online, payment is processed by Mercado Pago, Stripe or your bank (transfer). We never see or store your full card details.
- Browsing: your browser stores your plan progress and your language on your own device so you don't have to start over.
What we use it for
Necessary purposes: to answer your request, schedule your appointment with our doctors, with your advisor or at the clinic, prepare your initial plan, manage your booking or membership and follow up with you.
Additional purposes: sending you SafeBrok Longevity promotions and news. You can ask us at any time to stop using your data for this, without affecting your service.
The information on the website and from Ana AI is for guidance only: it does not replace a medical consultation or promise health results.
Who we share it with
- With the SafeBrok Longevity team and its centers and clinics, to serve you.
- With providers that render services to us: sending request emails, payments (Stripe), messaging (WhatsApp) and the Ana AI assistant (powered by Claude, from Anthropic). They are required to protect your data and to use it only for that service.
- With authorities, only when required by law.
We do not sell your data.
Your rights (ARCO)
You can access, rectify or cancel your data or object to its use, and you can also revoke your consent or limit its use. Send your request to [email protected] with your name, a way to reply to you, an ID and what you need. We will respond within a maximum of 20 business days.
If you live in the European Union (GDPR)
Legal basis: performance of the contract or your request, your consent (health data and marketing communications) and our legitimate interest in improving the service. You have the right of access, rectification, erasure, restriction, portability and objection, and to withdraw your consent at any time. Write to [email protected]; we reply within one month. You may also complain to your national authority (AEPD in Spain, CNPD in Portugal).
International transfers: your data may be processed in Mexico, the United States and the European Union by group companies and their providers, always with appropriate safeguards (standard contractual clauses or others provided for in the GDPR).
Cookies and storage: see the Cookie policy. Purchase conditions: see the Terms and conditions.
How long we keep it
For as long as necessary to serve you and to meet legal obligations. After that, we delete or anonymize it.
Changes to this notice
If we change this notice, we will post the new version on this same page with its date.